Privacy policy.
[Effective Date 2024-10-08]
A Thread of Clarity Inc. (“we,” “us,” or “our”) is committed to protecting the privacy and security of our clients and visitors. This Privacy Policy outlines how we collect, use, store, and protect your personal information when interacting with our services, website, and clinic management software, including any communications via email, contact forms, phone calls, or SMS messaging.
1. Collection of Personal Information
We collect and process your personal information to provide our services, including counselling and other wellness services. The types of personal information we may collect include:
Name
Contact details (email, phone number)
Date of birth
Health information related to the services provided
Billing and payment information
Any other details you provide voluntarily through our website or during communications
This information is collected when you:
Inquire about our services through our website, phone, or email
Schedule or change appointments
Communicate with us through SMS messaging
Use our services or sign up for newsletters or updates
2. Use of Personal Information
We use your personal information for the following purposes:
To provide counselling and related wellness services
To schedule appointments, send reminders, or notify you of cancellations or updates
To process billing and payments
To manage and store your health records in our clinic management software (JaneApp)
To improve our services and communication
To send newsletters, updates, and other information related to our practice (with your consent)
By providing your phone number, you consent to receive SMS messages about scheduling, cancellations, changes in your clinician’s availability, or other administrative matters. Standard messaging rates may apply, and you can opt out of SMS messaging by contacting us directly. Frequency of messaging/contact may vary. Messages may be recurring. Contact A Thread of Clarity Inc. at 780-900-8055 or hello@athreadofclarity.ca for HELP or to STOP receiving messages. You may OPT OUT of any phone, email or SMS contact from A Thread of Clarity Inc. at any time by replying STOP or UNSUBSCRIBE to SMS or by written (hello@athreadofclarity.ca) or verbal request (780-900-8055). After unsubscribing you will receive a final SMS to confirm you have unsubscribed and we will remove your number from our SMS database within 24 hours.
3. Use of Technology and Data Storage
We are a paperless practice and do not maintain physical files. All personal information and communications are securely stored within our clinic management software, JaneApp. For more information about JaneApp’s privacy practices, please click here. We also use Zoom for telehealth sessions, phone calls, and SMS messaging, where applicable. For more information about how Zoom protects your privacy, please review Zoom’s privacy policy.
We use secure encryption protocols to protect your data when transmitted through our website, via email, or during virtual sessions. However, even with these measures, the transmission of information over the internet is never 100% guaranteed. While we make every effort to protect your personal information, we cannot guarantee the absolute security of any data transmitted electronically. All personal information is only accessible by authorized personnel who are required to keep your information confidential.
We employ Microsoft Clarity to understand how visitors interact with our website. It provides insight into things like where visitors click, how far they scroll, and what pages they spend the most time on. This helps us see what’s working well and what might need improvement—kind of like a highlight reel of how people use our site. Clarity does NOT collect any text you type in. Your personal messages, form entries, and private details stay private. Clarity uses cookies and other tools. It helps us make the website more user-friendly and improve your experience and protect against fraudulent visits. Clarity also helps us detect fraudulent visits, so we can protect our advertising funds and make sure our marketing efforts reach real people, not bots. For more details on how Microsoft collects and uses data, check out the Microsoft Privacy Statement.
4. Consent
By interacting with our website, providing personal information through contact forms, phone, email, or SMS, and using our services, you consent to the collection, use, and storage of your personal information as outlined in this Privacy Policy.
For clients using SMS messaging, by providing your phone number, you consent to receive SMS communications for appointment scheduling, reminders, cancellations, and changes to availability. If you prefer not to receive SMS messages, you may opt-out by replying STOP or notifying us directly.
5. Sharing of Information
We do not sell, trade, or otherwise share your personal information with third parties, except as necessary to:
Provide our services (e.g., JaneApp, payment processing)
Comply with legal obligations (e.g., if required by law or court order)
Protect the rights, property, or safety of A Thread of Clarity Inc. or our clients
With your explicit consent
No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. All other categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties. Third-party service providers we work with (such as JaneApp) have their own privacy policies in place to ensure your information is handled securely.
6. Data Retention
We retain your personal information for as long as necessary to provide our services and fulfill the purposes outlined in this Privacy Policy. Data is retained according to the standards of the regulatory bodies we are associated with, including any legal, billing, and regulatory retention requirements. Once your client relationship with us ends, we may retain some information for a period required by these standards unless a longer retention period is required by law.
7. Security of Information
We take reasonable steps to protect your personal information from unauthorized access, loss, misuse, or alteration. This includes using secure servers, encryption, and regularly reviewing our security practices. However, please be aware that no method of transmission over the Internet or electronic storage is completely secure.
8. Your Rights and Choices
You have the right to:
Access your personal information held by us
Request corrections or updates to your personal information
Withdraw consent for certain uses of your information (e.g., marketing communications)
Request deletion of your personal information, subject to legal and regulatory retention requirements
To exercise any of these rights, please contact us using the information provided in the footer of our website or on our contact page.
9. Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. Any updates will be posted on this page with the revised date. We encourage you to review this Privacy Policy periodically for any changes.
10. Contact Us
If you have any questions or concerns about this Privacy Policy, or if you wish to exercise any of your privacy rights, please contact us.